Press Release

TDRA Releases an Updated Version of the Regulatory Policy on Registration Requirements for Mobile Consumers

The Telecommunications and Digital Government Regulatory Authority (TDRA) announced the release of an updated version of the Regulatory Policy on Registration Requirements for Mobile Consumers. The updates included aspects related to the registration of mobile SIM Cards PoS, and require that the applicant for the registration of PoS must communicate with the concerned licensee to obtain an NOC that includes information about the PoS and the sellers.

These updates reflect TDRA’s keenness to ensure that customers obtain their mobile SIM cards through approved PoS that meet the standards set by TDRA.

Commenting on these updates, Eng. Saif Bin Ghelaita, Director of Technology Development Affairs, said: “TDRA is keen to launch and update policies that control the relationship between the customer, licensees and PoS, to preserve the rights of all parties, and secure advanced, modern and seamless services that achieve happiness and satisfaction of all customers in the ICT sector. The great and rapid development in the ICT sector requires us to work quickly and accurately to update relevant policies, in order to meet the increasing demand for the services provided by the sector.”

Eng. Bin Ghelaita emphasized that TDRA carefully monitors the performance of mobile SIM Cards PoS in the UAE, and facilitates the process of customers obtaining their own numbers easily, conveniently and safely. He added: “In accordance with Federal Law by Decree No. 3 of 2003 and its amendments, (the telecom law) and the Mobile SIM Card PoS Registration Policy, the sale of mobile SIM cards and the provision of telecommunications services are regulated activities that can only be practiced by UAE licensees and their outlets, or by economic establishments that are commercially licensed and registered with TDRA. Accordingly, TDRA has developed a policy for sales outlets that is constantly updated in line with developments in the sector. Through recent updates, TDRA aimed to regulate the process of PoS registration, and to ensure the validity and ability of the PoS to provide all services related to obtaining mobile SIM cards.”

As part of its responsibility for the telecommunications sector, TDRA’s teams conduct field visits to the PoS to ensure that they meet all the conditions stipulated in the mobile SIM Cards PoS Policy.

All investors wishing to register a PoS or learn about the related requirements and conditions can check TDRA’s website to learn about all requirements, updates and policies related to PoS registration.