Being responsible for enhancement of the digital transformation of
government services in line with the UAE national orientation, the
Telecommunications and Digital Government Regulatory Authority manages and
develops the National Portal
of the UAE (u.ae) according to the requirements of the UN
eGovernment survey. The TRA seeks to enhance the portal
performance, improve content and meet the user needs to get services easily.
Therefore, the it decided to engage the government entities to provide their
ideas and suggestions to develop the portal content.
In 2020 the portal achieved good performance regarding users.
There were about 20 million sessions and 12 million users on the portal last
year. This is the result of our cooperation with you as partners in developing
the portal, the E-presence platform of the UAE government.
This year, we depend on our collaboration with you to enhance the
portal content and performance to meet expectations.
Accordingly, we aim by this consultation to revise the whole
portal content to add new content, updates or corrections.
We emphasise that were are all partners in success we achieve or
going to achieve. Hence, we want to present to you the KPIs we are working on
to develop the portal. It is our pleasure to receive your comments on these
KPIs. We furtherer emphasise that we are ready to discuss any new KPI to
achieve the portal objectives.
Key Performance indicators (KPIs)
about the portal (80%)
Increase of the
portal users (20 million)
content quality and reducing bounce rate (70%)
First, each entity can revise the related content on the portal
and provide their comments on all aspects of the portal, including functioning,
components, designs, etc.
You are more than welcome to invite your customers to visit the
portal (u.ae) and provide their feedback. We promise to revise and analyse your
feedback and put them into action for improvement.
The purpose of this consultation is to make general improvements
to the content of the national portal (u.ae) and increase its efficiency to
meet user expectations and rise its ranking in global indices.
Content editors and officers in government
The TRA will
implement the ideas and suggestions of the government entities to enhance the
performance and content of the national portal to be the first destination for
users within the UAE and abroad.
Share your thoughts
Please share your thoughts on how we could achieve our common objective. We will study your suggestions and apply them to meet your expectations.
To participate in the survey, please Click Here